Cancelation Policy

Last updated: March 1, 2025

Cancelation of Appointments; Rescheduling. If you schedule the wrong Service, wish to add or change Services at the time of Service or prior (that may require rescheduling), desire cancel an appointment or reschedule, fail to provide accurate information, or fail to comply with the “Customer Responsibilities, Acknowledgements, and Consents” below, you agree to our policy as follow:

Cancelation Policy

• Before the day of service: Full refund (excluding payment processing fees)
• After scheduled service time: No refund
• Less than 90 mins before service: 50% fee
• Otherwise on the day of service: 25% fee

Rescheduling Policy

• Before the day of service: No fees
• After scheduled service time: 50% fee as long as Service is rescheduled (within 14 days), otherwise, 100% fee
• Less than 90 mins before service: 25% fee as long as Service is rescheduled (within 14 days), otherwise, 50% fee
• Otherwise, on the day of service: 25% fee

Additionally, if there is a reschedule and an associated fee is assessed, the reschedule must be done within 14 days or the booking is automatically cancelled, and the cancellation fee is applied. Any bookings that are in the suspended status and not rescheduled within 30 days, even if there is no reschedule/cancellation fee will be cancelled at 30 days and the proper refund will be processed accordingly.